General business conditions

TERMS AND CONDITIONS Civil association SRZ - Local organization Liptovský Hrádok with registered office in Liptovský Hrádok, ČSA street 1543/42, 033 01 Liptovský Hrádok identification number - IČO: 00178209504 for the sale of products and services through the online store located at the internet address www.mosrzlh.sk

1.Introductory provisions

1.1. These terms and conditions (hereinafter referred to as "Terms and Conditions") of the civic association, with its registered office in Liptovský Hrádok, ČSA Street 1543/42, 033 01 Liptovský Hrádok, identification number: 00178209504, (hereinafter referred to as "Seller") regulate the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as "Purchase Contract") concluded between the Seller and another natural person (hereinafter referred to as "Buyer") through the Seller's online store. The online store is maintained by the Seller on a website located at the Internet address www.mosrzlh.sk (hereinafter referred to as "Website"), through the website interface (hereinafter referred to as "Website Interface of the Store").

1.2. The Terms and Conditions do not apply to cases where the person who intends to purchase goods from the Seller is a legal entity or a person who acts when ordering goods within the framework of their business activities or within the framework of their independent profession.

1.3. Provisions different from the Terms and Conditions may be agreed in the purchase contract. Different agreements in the purchase contract take precedence over the provisions of the Terms and Conditions.

1.4. The provisions of the Terms and Conditions are an integral part of the purchase contract. The Purchase Contract and the Terms and Conditions are drawn up in the Slovak language. The Purchase Contract may be concluded in the Slovak language.

1.5. The Seller may amend or supplement the text of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

2. User Account

2.1. The Buyer acknowledges that SRZ-MO Liptovský Hrádok does not provide a user account to the Buyer on the web interface of the store.

3. Conclusion of the purchase contract

3.1. The entire presentation of the goods placed on the web interface of the store is of an informative nature and the Seller is not obliged to conclude a purchase contract regarding these goods. The provision of Section 1732, paragraph 2 of the Civil Code shall not apply.

3.2. The web interface of the store contains information about the goods, including the prices of individual types of goods. The prices of the goods are listed including value added tax and all related fees. The prices of the goods remain valid for the period when they are displayed on the web interface of the store. This provision does not limit the Seller's ability to conclude a purchase contract under individually agreed conditions.

3.3. The web interface of the store also contains information about the costs associated with packaging and delivery of the goods. Information on the costs associated with packaging and delivery of goods provided in the web interface of the store applies exclusively in cases where the goods are delivered within the territory of the Slovak Republic.

3.4. To order goods, the buyer fills out the order form in the web interface of the store. The order form primarily contains information about:

3.4.1. the ordered goods (the buyer "inserts" the ordered goods into the electronic shopping cart of the web interface of the store),

3.4.2. methods of payment for the purchase price of the goods, data on the required method of delivery of the ordered goods - selection of a delivery point,

3.4.3. possibly information on the costs associated with the delivery of the goods (hereinafter collectively referred to as the "order").

3.5. Before sending the order to the seller, the buyer is allowed to check and change the data entered by the buyer in the order, including with regard to the buyer's ability to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking on the "Order with payment obligation" button. The data specified in the order are considered correct by the seller. The seller shall immediately confirm receipt of the order to the buyer by e-mail, to the buyer's e-mail address specified in the order (hereinafter referred to as the "buyer's e-mail address").

3.6. The seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), to ask the buyer for additional confirmation of the order (for example, in writing or by telephone).

3.7. The contractual relationship between the seller and the buyer arises upon delivery of the received order (acceptance), which is sent by the seller to the buyer by e-mail, to the buyer's e-mail address.

3.8. The buyer agrees to the use of distance communication means when concluding a purchase contract. The costs incurred by the buyer when using distance communication means in connection with the conclusion of the purchase contract (costs of Internet connection, costs of telephone calls) are borne by the buyer himself, and these costs do not differ from the basic rate.

4. Price of goods and payment terms

4.1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract to the seller in the following ways:

- by bank transfer or by payment card to the seller's account No. SK04 0900 0000 0000 5671 2242

, maintained with SLSP, a.s. (hereinafter referred to as the "seller's account");

4.2. Together with the purchase price, the buyer is also obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.

4.3. The seller does not request a deposit or other similar payment from the buyer. This does not affect the provision of Art. 4.6 of the terms and conditions regarding the obligation to pay the purchase price of the goods in advance.

4.4. In the case of cashless payment, the purchase price is due within two days of the conclusion of the purchase contract.

4.5. In the case of cashless payment, the buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol. In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.

4.6. The seller is entitled, in particular in the event that the buyer does not provide additional confirmation of the order (Article 3.6), to demand payment of the entire purchase price before sending the goods to the buyer. The provision of Section 2119, paragraph 1 of the Civil Code shall not apply.

4.7. Any discounts on the price of the goods provided by the seller to the buyer cannot be combined with each other.

4.8. If it is customary in business transactions or if it is stipulated by generally binding legal regulations, the seller will issue a tax document - invoice to the buyer regarding payments made under the purchase contract. The seller is not a payer of value added tax.

4.9. According to the Act on Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, no later than within 48 hours.

5. Withdrawal from the purchase contract

5.1. The Buyer acknowledges that, according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods that have been modified according to the wishes of the Buyer or for his person, from the purchase contract for the supply of fishing valuables or goods that are subject to rapid deterioration, as well as for goods that have been irretrievably mixed with other goods after delivery, from the purchase contract for the supply of goods in a closed package that the Consumer has removed from the package and cannot be returned for hygiene reasons, and from the purchase contract for the supply of a sound or video recording or computer program if their original packaging has been damaged.

5.2. If this is not the case specified in Art. 5.1 of the Terms and Conditions or another case where it is not possible to withdraw from the purchase contract, the Buyer has, in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, the right to withdraw from the purchase contract, within fourteen (14) days from the receipt of the goods, and in the event that the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which is an annex to the terms and conditions. The buyer can send the withdrawal from the purchase contract, among others, to the address of the seller's business or to the seller's e-mail address vybormosrzlh@gmail.com.

5.3. In the event of withdrawal from the purchase contract according to Art. 5.2 of the terms and conditions, the purchase contract is cancelled from the beginning. The goods must be returned by the buyer to the seller within fourteen (14) days from the delivery of the withdrawal from the purchase contract to the seller. In the event of withdrawal from the purchase contract by the buyer, the buyer shall bear the costs associated with returning the goods to the seller, even in the event that the goods cannot be returned by regular mail due to their nature.

5.4. In the event of withdrawal from the purchase contract pursuant to Art. 5.2 of the Terms and Conditions, the seller shall return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer, in the same manner in which the seller received them from the buyer. The seller is also entitled to return the funds provided by the buyer upon return of the goods by the buyer or in another manner, provided that the buyer agrees to this and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the funds received to the buyer before the buyer returns the goods or proves that he has sent the goods to the seller.

5.5. The seller is entitled to unilaterally offset the claim for compensation for damage caused to the goods against the buyer's claim for a refund of the purchase price.5.6. In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, up to the time of receipt of the goods by the buyer. In such a case, the seller shall return the purchase price to the buyer without undue delay, in cashless form to the account designated by the buyer.

5.7. In the event that a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with a termination condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift shall lose its effect and the buyer is obliged to return the gift provided to the seller together with the goods.

6. Transport and delivery of goods

6.1. In the event that the method of transport is agreed upon based on a special request of the buyer, the buyer bears the risk and any additional costs associated with this method of transport.

6.2. If the seller is obliged to deliver the goods to the place specified by the buyer in the order under the purchase contract, the buyer is obliged to accept the goods upon delivery.

6.3. If, for reasons on the buyer's part, it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.

6.4. When receiving the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier. If damaged packaging is observed indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier.

6.5. Additional rights and obligations of the parties during the transport of goods may be regulated by the seller's special delivery conditions, if they are issued by the seller.7. Rights arising from defective performance

7.1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

7.2. The seller is liable to the buyer for the goods to be free from defects upon receipt. In particular, the seller is liable to the buyer for the following at the time the buyer received the goods:

7.2.1. the goods have the properties agreed upon by the parties and, in the absence of such agreement, have the properties described by the seller or the manufacturer or which the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,

7.2.2. the goods are suitable for the purpose for which the seller states their use or for which goods of this type are usually used,

7.2.3. the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model,

7.2.4. the goods are in the corresponding quantity, measure or weight and

7.2.5. the goods comply with the requirements of legal regulations.

7.3. The provisions set out in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect due to which the lower price was agreed, for wear and tear of the goods caused by its usual use, for used goods for a defect corresponding to the degree of use or wear and tear that the goods had when the buyer took them over, or if this results from the nature of the goods.

7.4. If the defect becomes apparent within six months of taking them over, it shall be deemed that the goods were defective already at the time of taking them over. The buyer is entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months of receipt.

7.5. The buyer shall exercise the rights to defective performance at the seller's address, where the acceptance of the complaint is possible with regard to the range of goods sold, or at the registered office or place of business.

7.6. Other rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.8. Other rights and obligations of the contracting parties

8.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.

8.2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of the provisions of Section 1826, paragraph 1, letter e) of the Civil Code.

8.3. The seller shall handle consumer complaints via the electronic address vybormosrzlh@gmail.com. The seller shall send information on the handling of the buyer's complaint to the buyer's electronic address.

8.4. The relevant Slovak Trade Inspection, with its registered office at Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1, is responsible for out-of-court settlement of consumer disputes arising from the purchase contract.

8.5. The European Consumer Centre in the Slovak Republic, with its registered office at Mlynské nivy 4924/44A, 82715 Bratislava, internet address: https://esc-sr.sk/ is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumers and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumers).

8.6. The Seller is authorised to sell goods on the basis of a trade licence. The trade licence inspection is carried out within its competence by the relevant trade licence office. Supervision of the area of ​​personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority, to a limited extent, supervises, inter alia, compliance with Act No. 634/1992 Coll., on consumer protection, as amended.

8.7. The Buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765, paragraph 2 of the Civil Code.

9. Protection of personal data

9.1. The protection of personal data of the Buyer, who is a natural person, is provided by Act No. 101/2000 Coll., on the protection of personal data, as amended.

9.2. The Buyer agrees to the processing of the following personal data: name and surname, address of residence, identification number, tax identification number, e-mail address, telephone number and birth certificate number (hereinafter collectively referred to as "personal data").

9.3. The Buyer agrees to the processing of personal data by the Seller for the purposes of exercising the rights and obligations under the purchase contract and for the purposes of maintaining a user account. If the buyer does not choose another option, he agrees to the processing of personal data by the seller also for the purposes of sending information and commercial communications to the buyer. Consent to the processing of personal data in full pursuant to this article is not a condition that would in itself prevent the conclusion of a purchase contract.

9.4. The buyer acknowledges that he is obliged to provide his personal data (in the case of an order created from the web interface of the store) correctly and truthfully and that he is obliged to inform the seller without undue delay of any change in his personal data.

9.5. The seller may entrust the processing of the buyer's personal data to a third party as a processor. Apart from persons transporting or issuing goods, personal data will not be sold by the seller to third parties without the buyer's prior consent.

9.6. Personal data will be processed for an indefinite period. Personal data will be processed in electronic form in an automated manner or in paper form in a non-automated manner.

9.7. The Buyer confirms that the personal data provided is accurate and that he has been informed that the provision of personal data is voluntary.

9.8. If the Buyer believes that the Seller or the Processor (Article 9.5) is processing his personal data in a manner that is contrary to the protection of the Buyer's private and personal life or in violation of the law, in particular if the personal data are inaccurate with regard to the purpose of their processing, he may:

9.8.1 ask the Seller or the Processor for an explanation,

9.8.2 demand that the Seller or the Processor eliminate the situation that has arisen in this way.

9.9. If the Buyer requests information about the processing of his personal data, the Seller is obliged to provide him with this information. The Seller has the right to request reasonable compensation for the provision of information pursuant to the previous sentence, not exceeding the costs necessary to provide the information.10. Sending commercial communications and storing cookies

10.1. The buyer agrees to the sending of information related to the goods, services or the seller's business to the buyer's electronic address and further agrees to the sending of commercial communications by the seller to the buyer's electronic address.

10.2. The buyer agrees to the storage of so-called cookies on his computer. In the event that the purchase on the website can be made and the seller's obligations arising from the purchase contract can be fulfilled without the storage of so-called cookies on the buyer's computer, the buyer may revoke the consent in accordance with the previous sentence at any time.

11. Delivery

11.1. The buyer may be delivered to the buyer's electronic address.

12. Final provisions

12.1. If the relationship established by the purchase contract contains international (foreign) elements, the parties agree that the relationship is governed by Slovak law.

12.2. By choosing the law according to Art. 12.1 of the Terms and Conditions, the consumer is not deprived of the protection provided to him by the provisions of the legal order from which it is not possible to deviate and which would otherwise apply in the absence of the choice of law according to the provision of Art. 6 paragraph 1 of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

12.3. If any provisions of the Terms and Conditions are invalid or ineffective, or become so, the invalid provisions shall be replaced by provisions whose meaning comes as close as possible to the invalid provisions. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

12.4. The purchase contract, including the Terms and Conditions, is archived by the seller in electronic form and is not accessible.

12.5. The appendix to the terms and conditions consists of a sample form for withdrawal from the purchase contract.

12.6. Seller's contact details: delivery address SRZ - MO Liptovský Hrádok, P.O. BOX 26,033 01 Liptovský Hrádok, e-mail address vybormosrzlh@gmail.com, telephone - None.

In Liptovský Hrádok on 1.1.2025